Silvermere Softplay
Mole Valley, Surrey· RH4 1DX
SEN Suitability Assessment
Based on analysis of 28 public reviews (Apr 2024 – Mar 2026)
SEN Score
Based on noise, queues, staff, calm spaces
Based on the 28 most recent of this venue's many Google reviews.
Breakdown
Parent summary
Silvermere Softplay offers a decent soft play space with staff who are generally considerate and patient. Parents appreciate the visibility throughout the facility and the variety of equipment for different ages. Some visitors have noted concerns about hygiene standards and cleanliness in both the play area and café.
Best times to visit
Quieter periods during weekday mornings or early afternoons tend to have lower noise levels and shorter queues.
Worth avoiding
Busy weekend afternoons and peak times tend to have higher noise levels and slower food service.
What visitors say
Visitors praise the staff for their patience and thoughtfulness, and note that the soft play equipment is varied and spacious with good sightlines for parents. Some reviewers have raised concerns about hygiene standards in the play area and café, and a few have found facility access varies or noted the environment may be less suitable for younger children.
Based on a sample of public reviews. Experiences vary - every child and every visit is different.
Read reviews on Google →From SEN communities
- Dedicated SEN exclusive softplay sessions offered bi-weekly and during school holidays
- Inclusive space specifically designed for children with additional needs aged 0-11
- Free SEN softplay sessions mentioned as available to families
- Sensory equipment and outdoor play equipment available on-site
- Movement4All programme launched specifically for SEN accessibility
Sourced from local council directory, SEN community platforms, social media, booking platforms within the SEN community. Individual experiences vary.
When to visit
Typical busyness patterns based on Google Maps visitor data. Term-time and school holidays will vary.
Weekdays (Mon to Fri)
Typically quietest around 10am
Weekends (Sat to Sun)
Typically quietest around 10am
⏱ People typically spend 1.5-3 hours here
Potential challenges
- Noise levels are notably high - a score of 1/5 suggests this may be challenging for sound-sensitive children
- Not all play areas may be open on every visit
- Hygiene standards appear variable - worth observing on arrival
- Very limited quiet or calm spaces within the facility
- Queuing can add stress during busier periods
What works
- Staff are reported as patient and considerate
- Good visibility of play areas from seating, so you can supervise easily
- Varied equipment suitable for different ages and abilities
- Spacious soft play area with room to move around
- Staff willing to time food service thoughtfully around play
Photos
Facilities
Quiet / SEN sessions
Bi-weekly SEN exclusive sessions available; contact venue for current schedule and booking details.
Sensory environment
SEN Exclusive Sessions feature: quieter environment with reduced capacity, adjustable music, access to weighted blankets and noise cancelling headphones, zen den area available.
Tips for your visit
SEN Exclusive Sessions specifically designed for children 0-11 years with SEN: bi-weekly Tuesdays 15:30-17:00 AND 4th Sunday of month 15:30-17:00. 1 carer per child with SEN enters free. Movement4All sessions Tuesdays 9:30-11:00 (Pre-school focus) with messy play collaboration. Open 7 days a week 09:30-17:00. Dog-friendly café serves homemade, locally sourced food.
Pricing
From £5.00 per person
Standard entry prices not fully detailed on website. Buy and Bank Scheme available: pay £5 for half adult and child entry, with charity partner topping up balance for eligible families. 1 carer per child with SEN goes free at SEN Exclusive Sessions.
Getting in & parking
- Step-free entryYes
- Disabled parkingYes
- Accessible toiletYes
Accessibility details from Google.
Parking
No on-site parking. Nearest car park is St Martins Walk, approximately 3 minute walk away (5 minutes with young children). No information provided about disabled/blue badge spaces at nearby car park.
Accessibility
Venue described as 'accessible and inclusive space' but specific wheelchair access details not provided. No mention of Changing Places facilities. Located in Meadowbank Park. Recommend contacting directly on 01306 879970 for detailed accessibility information.
Opening Hours
Carer & disability info
Free bi-weekly SEN exclusive sessions offered; contact info@silvermere-softplay.co.uk or 01306 879970 to book. Evidence of eligibility required.
This information is gathered from publicly available sources and may not be fully accurate or up to date. Please always check directly with the venue before visiting.
What are these cards?Frequently asked questions about Silvermere Softplay
Quick answers drawn from our venue data and review analysis.
Is Silvermere Softplay autism friendly?
Does Silvermere Softplay have quiet sessions or sensory-friendly features?
Is Silvermere Softplay wheelchair accessible?
Does Silvermere Softplay have step-free entry?
Is there disabled parking at Silvermere Softplay?
Are there accessible toilets at Silvermere Softplay?
Does Silvermere Softplay offer free entry for carers?
Does Silvermere Softplay have parking?
When is Silvermere Softplay least busy?
Is Silvermere Softplay indoors?
Do I need to book in advance for Silvermere Softplay?
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