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SENlens

SEN Support & Advice Services

Navigating the SEND system can feel overwhelming. The good news is there are many organisations across the UK offering free, impartial advice and support to families of children with special educational needs and disabilities.

Please note: SENlens does not provide advice or support directly. This page signposts you to independent organisations that do. All information below is provided to help you find the right support — please contact the organisations directly for advice on your situation.

Impartial Advice & Information

These organisations offer free, independent advice on SEN education rights, EHCPs, school placements and the SEND system. They are not connected to your local authority and work entirely in the interests of families.

SENDIASS

Free

Every local authority in England is legally required to provide a free SENDIASS. Trained SEND specialists offer impartial advice on education, health and social care rights including EHCPs, school placements and exclusions.

Who it's for: Any parent or carer of a child with SEN or a disability (0–25)

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IPSEA

Free

National charity providing free, legally-based advice on special education law. Offers a telephone helpline, written advice service, free legal guides and template letters for every stage of the EHCP process.

Helpline: 0300 222 5899

Who it's for: Parents, carers and young people navigating the SEND system

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SOS!SEN

Free

Independent charity with 70+ trained volunteers (many SEN parents themselves) offering free, legally-based telephone and walk-in advice. Walk-in centres across England including Kent, London and Manchester.

Helpline: 020 8538 3731(Term-time: Mon–Fri 09:30–12:30 & 13:00–16:00, plus Tue & Wed evenings)

Who it's for: Parents and carers dealing with SEN education issues

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Contact

Free

UK-wide charity supporting families with disabled children from birth to 25. Their free helpline covers education, health, social care, benefits and family life — no diagnosis is needed to get help.

Helpline: 0808 808 3555(Mon–Fri 9:30am–5pm)

Who it's for: Families with disabled children — any disability, any age (0–25)

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Legal Advice & Tribunal Support

If you are in disagreement with your local authority or considering a SEND tribunal appeal, these organisations can help with legal advice, mediation and representation.

Coram Children's Legal Centre

Free

Part of Coram, the UK's oldest children's charity. Provides free initial legal advice on education law including SEN appeals, EHCP reviews, school admissions and exclusions.

Helpline: 0300 330 5485(Mon–Fri 8am–6pm)

Who it's for: Families needing legal advice on education and SEN matters

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IPSEA

Free

Provides detailed legal guidance and template letters for SEN tribunal appeals, EHCP refusals, and disagreements with local authorities.

Who it's for: Parents considering or going through a SEND tribunal

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Global Mediation

Free

Independent provider of SEND mediation and disagreement resolution for many local authorities. Offers free mediation advice, mediation sessions and disagreement resolution for EHCP disputes.

Helpline: 0800 064 4488

Who it's for: Families in disagreement with their local authority over SEN provision

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Family Support & Grants

Practical support for everyday life — from financial grants and equipment to advice on benefits, housing and social care.

Family Fund

Free

The UK's largest charity providing grants for families on low incomes raising a disabled or seriously ill child. Grants cover essential items including computers, sensory equipment, family breaks and household goods.

Helpline: 01904 550055

Who it's for: Low-income families raising a disabled or seriously ill child (up to 24)

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Scope

Free

Disability equality charity offering free, independent advice on benefits, social care, equipment, housing and more. Their helpline covers a wide range of practical issues facing disabled people and families.

Helpline: 0808 800 3333(Mon–Sat 8am–8pm, Sun 10am–6pm)

Who it's for: Disabled people and their families — any disability

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Mencap

Free

The UK's leading learning disability charity. Their helpline provides free advice on community care, housing, welfare benefits and healthcare for people with a learning disability and their families.

Helpline: 0808 808 1111(Mon–Fri 10am–3pm)

Who it's for: People with a learning disability and their families or carers

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Cerebra

Free

National charity for children with brain conditions including autism, ADHD, Down's syndrome and epilepsy. Provides free advice on legal, financial, educational and health issues, plus sleep support and a specialist lending library.

Helpline: 01267 244200

Who it's for: Families of children with brain-related conditions

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Autism, ADHD & Condition-Specific Support

Charities offering specialist advice, resources and community for specific conditions.

National Autistic Society

Free

The UK's leading autism charity. Their helpline offers impartial, confidential information and advice on diagnosis, education, benefits, social care and daily life. Also runs a Parent to Parent peer support line.

Helpline: 0808 800 4104(Mon–Thu 10am–4pm, Fri 9am–3pm)

Who it's for: Autistic people and their families

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ADHD Foundation

Free

Europe's largest neurodiversity charity supporting people with ADHD, autism, dyslexia and Tourette's. Offers parent and family support, 1:1 coaching, education programmes and professional training.

Who it's for: People with ADHD and their families

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Ambitious about Autism

Free

National charity for autistic children and young people. Runs specialist schools and colleges, employment programmes and the Ambitious Youth Network online community.

Who it's for: Autistic children, young people and their families

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Parent Communities & Peer Support

Connect with other SEN parents locally and online. Shared experience can be one of the most valuable forms of support.

National Network of Parent Carer Forums

Free

The national voice for over 150 Parent Carer Forums across England. Parent Carer Forums are local groups of parents who work with councils and services to improve support for disabled children. Find your local forum through their website.

Who it's for: Parent carers of disabled children wanting to connect locally

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Special Needs Jungle

Free

Parent-led information hub with news, guides and resources on SEND, EHCPs, tribunals and children's mental health. Created the widely-used SEND process flowcharts in collaboration with the DfE.

Who it's for: Parents navigating the SEND system

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Children's Mental Health

Support for parents worried about their child's emotional wellbeing or mental health.

YoungMinds

Free

The UK's leading children's mental health charity. Their Parents Helpline offers advice and emotional support about a child's mental health (ages 0–25). Young people can text SHOUT to 85258 for 24/7 crisis support.

Helpline: 0808 802 5544(Mon, Thu, Fri 9:30am–4pm; Tue, Wed 9:30am–6pm)

Who it's for: Parents concerned about their child's mental health

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Frequently Asked Questions

Where can I get free SEN advice in the UK?

Every local authority in England must provide a free SENDIASS (Special Educational Needs and Disabilities Information, Advice and Support Service). You can also contact IPSEA, SOS!SEN and Contact for free, independent advice on SEN education, EHCPs, benefits and family support.

Who can help me with an EHCP application or appeal?

Your local SENDIASS can help with every stage of the EHCP process. IPSEA provides free template letters and legal guides for EHCP applications, amendments and appeals. SOS!SEN offers walk-in advice centres and a telephone helpline. For legal representation at tribunal, Coram Children's Legal Centre offers free initial advice.

Is there free legal advice for SEN tribunal cases?

Yes. IPSEA and SOS!SEN both provide free, legally-based advice on SEN tribunals. Coram Children's Legal Centre offers free initial legal advice and may provide representation through legal aid. Global Mediation offers free SEND mediation as an alternative to tribunal.

What is SENDIASS and how do I find my local one?

SENDIASS stands for Special Educational Needs and Disabilities Information, Advice and Support Service. Every local authority in England must provide one by law. You can find yours by visiting sendiass.org or searching for your local authority's SENDIASS online. The service is free and impartial.

Where can I find parent support groups for SEN families?

The National Network of Parent Carer Forums (NNPCF) connects over 150 local parent carer forums across England. The National Autistic Society runs a Parent to Parent peer support line (0808 800 4106). Special Needs Jungle is a parent-led online community with guides, news and resources.

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