Quays Watersports
Surrey Heath, Surrey· GU16 6DS
SEN Suitability Assessment
Based on analysis of 40 public reviews (Jul 2025 – Apr 2026) · Good confidence
SEN Score
Based on noise, queues, staff, calm spaces
Breakdown
Parent summary
Quays Watersports has genuinely helpful, patient staff who understand flexibility and good customer service—visitors consistently report kind interactions and a beautiful setting that made their visits enjoyable. The booking side can feel a bit unclear, so it's worth confirming details directly with them before you arrive.
Best times to visit
Quieter periods are likely to feel calmer, though the venue handles queues well overall.
What visitors say
Many visitors have found the staff at Quays Watersports to be patient, friendly and genuinely helpful, creating a welcoming atmosphere for a first visit. The beautiful setting and relaxed approach seem to work well for most families. Some visitors have noted that the booking process and cancellation policy can lack clarity – it may be worth clarifying the details of your booking in advance.
Based on a sample of public reviews. Experiences vary - every child and every visit is different.
Read reviews on Google →From SEN communities
- Open water swimming lessons specifically offered for autistic children
- Dedicated SEN sessions run during holiday periods (Easter mentioned)
- SEN families mentioned booking sessions via Facebook community groups
Sourced from Facebook community groups, local business directories within the SEN community. Individual experiences vary.
Potential challenges
- The booking process and communication about what to expect may need extra checking on your end—contact them directly to clarify anything that feels unclear.
- Cancellation and refund policies appear to be applied quite strictly, so confirm the terms that apply to your booking before you commit.
What works
- Staff are consistently described as patient, relaxed and genuinely helpful—they seem to have the time to work with families.
- The venue handles queuing well, so waits shouldn't be a major stressor.
- Beautiful outdoor setting with a calm atmosphere overall.
- Staff have shown flexibility and understanding when things go wrong.
Facilities
Quiet / SEN sessions
SEN sessions are offered at the venue.
Sensory environment
Outdoor open water environment. No specific information about sensory considerations provided.
Tips for your visit
Group bookings available - contact via form on website. Venue is located in Mytchett, off junction 4 of the M3, Surrey/Hants border. Activities include open water swimming, kayaking, cable wakeboarding, and SUP. Contact venue directly to discuss any specific SEND requirements or access needs before visiting.
Pricing
From £10.00 per person
Activity-based pricing: SUP and Kayak hire from £10; Cable wakeboarding £25 for 15 minutes (all equipment supplied). Group bookings available - contact venue for group rates.
Accessibility
Outdoor watersports venue on a spring-fed lake. No specific accessibility information available on website regarding wheelchair access, terrain, or facilities for mobility challenges. Contact venue directly via phone (07309 676405) or contact form to discuss individual access requirements.
Opening Hours
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