Pools on the Park
Richmond upon Thames, Richmond upon Thames· TW9 2SF
SEN Suitability Assessment
Based on analysis of 30 public reviews (Dec 2024 – Apr 2026) · Good confidence
SEN Score
Based on noise, queues, staff, calm spaces
Breakdown
Parent summary
Pools on the Park has friendly, helpful staff and a well-structured timed booking system that many families find reassuring—sessions are kept to set times, which helps avoid overcrowding. The facility offers good value and quieter periods during the day. Some visitors have noted that changing facilities could be better maintained, and there have been gaps between announced improvements and completion, so it may be worth checking current conditions before your first visit.
Best times to visit
Midday slots tend to be quieter and may suit families seeking a calmer environment.
Worth avoiding
Weekend hours may vary—confirming these in advance helps with planning. Peak times may be busier than quieter slots.
What visitors say
Many visitors have found the staff friendly and helpful, with the timed swim sessions keeping the pool relaxed and uncrowded—particularly at midday quieter periods. The structured booking system and reasonable prices are also well-liked. Some visitors have noted concerns about the condition of changing facilities and occasional delays in facility updates, so checking current opening hours and any ongoing work before you visit can help with planning.
Based on a sample of public reviews. Experiences vary - every child and every visit is different.
Read reviews on Google →From SEN communities
- Parent with autistic child reports consistent attendance at Pools on the Park with positive staff reception experience
- SEN community survey data shows venue engagement with sensory impairment and learning disability visitors
- Fairer Access Scheme mentioned for SEND families to ensure affordability at Richmond leisure centres
- Skylarks charity (additional needs support organisation) partners with venue for programming
Sourced from Facebook parent group, SEN survey data, council accessibility page, Instagram charity post within the SEN community. Individual experiences vary.
When to visit
Typical busyness patterns based on Google Maps visitor data. Term-time and school holidays will vary.
Weekdays (Mon–Fri)
Typically quietest around 9pm
Weekends (Sat–Sun)
Typically quietest around 8pm
⏱ People typically spend 45 min to 1.5 hr here
Potential challenges
- Changing room facilities may be below standard—contacting the venue beforehand can help you understand current conditions
- Opening hours, café times and any facility updates should be confirmed directly with the venue before attending
- During peak times, noise levels and crowding may increase compared to quieter time slots
What works
- Timed booking system creates structure and prevents overcrowding
- Staff are generally friendly and willing to help
- Quieter midday sessions available
- Affordable pricing
- Predictable session structure supports planning for families who benefit from routine
Facilities
Tips for your visit
Offers both 33-metre indoor and outdoor lido pools with teaching pool for beginners. Carer support available - carers eligible for free day pass and discounted membership. Cafe on-site for food/drink needs. Bank holiday hours may vary - check ahead.
Pricing
Pay as you go and day pass options available. Active for Less scheme offers discounts for Richmond residents. Carers get free one-day pass plus £34/month membership option.
Parking
Accessible parking available on-site. Located on Old Deer Park with easy access to facilities. Close to Richmond station (short walk). Specific details about blue badge spaces, number of spaces, or distance from entrance not confirmed.
Accessibility
Wheelchair accessible facilities confirmed including accessible changing rooms and disabled toilets. Poolside hoist available for pool access. Located on Old Deer Park with described 'easy access' to pools. Terrain and full accessibility route details not specified.
Opening Hours
Carer & disability info
Carers receive a free one-day pass on specific dates (e.g. 15 April) and can access a £34/month Better Health Carers UK membership.
This information is gathered from publicly available sources and may not be fully accurate or up to date. Please always check directly with the venue before visiting.
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