Planet Ice Gillingham
Medway, Medway· ME8 0PU
SEN Suitability Assessment
Based on analysis of 18 public reviews (Dec 2025 – Apr 2026) · Good confidence
SEN Score
Based on noise, queues, staff, calm spaces
Breakdown
Parent summary
Planet Ice Gillingham has supportive staff who are generally patient and helpful, and structured lessons can work well for children who attend regularly. The venue can be quite stimulating during busier periods, with loud music and crowded conditions that may require planning around visit times.
Best times to visit
Weekday visits during quieter periods (mid-morning or early afternoon, avoiding school holidays and weekends) and structured lesson times may offer more predictability than open skating sessions.
Worth avoiding
Friday and Saturday evenings, school holidays, and events with disco music tend to be busier and louder.
What visitors say
Visitors have praised the staff as patient and welcoming, with many highlighting easy parking and good value, and children generally enjoying the experience. Some have noted that busier periods can feel crowded with loud music, and a few have mentioned concerns about toilet facilities and the densely stocked shop layout.
Based on a sample of public reviews. Experiences vary - every child and every visit is different.
Read reviews on Google →From SEN communities
- Dedicated Inclusive Skate sessions for special needs families, no registration required
- Special Needs Skate sessions mentioned as regular offering at Planet Ice Gillingham
- Helpers provided during sensory-friendly ice skating sessions for additional needs
- Corporate supporter of Kent Autistic Trust, indicating SEN community partnership
- SEN families slots scheduled separately (e.g. 11:30am–12:30pm) from general admission
Sourced from Facebook, Instagram, SEN community directory, local parent forums within the SEN community. Individual experiences vary.
Potential challenges
- Noise levels can be high during disco sessions and busy periods
- The shop area is densely stocked, which some visitors have found visually overwhelming
- Toilet facilities have been reported as not well-maintained
- The venue can become quite crowded during peak times
- The bar counter height may create physical access challenges for some visitors
- Some visitors have reported staff responsiveness varying
What works
- Parking is reported as easy and affordable
- Staff are often patient and willing to support children during lessons
- Structured lesson formats provide predictability
- Many children who attend regularly develop positive associations with the venue
- Volunteers are described as friendly and helpful
Facilities
Tips for your visit
Dedicated party hosts available for birthday parties. Food and drink available on-site (café and vending machines). Multiple public skating sessions throughout the week at varying times. Easter holiday camps available (3 or 5-day options with double discounts on select dates). Contact venue directly on 01634 388477 for specific accessibility requirements and SEND support.
Pricing
Public ice skating sessions available at varying times. Ice Card Membership £19.99 annually offers discounts. Birthday parties available with dedicated host and food included. Specific session prices not detailed on website.
Accessibility
Essential Companion Ticket available through Nimbus Access Card partnership - complimentary ticket for carers/essential companions. No other accessibility details confirmed (wheelchair access, Changing Places, accessible facilities not mentioned on website).
Opening Hours
Carer & disability info
Guests with evidence of disability can bring a carer free of charge to assist them on the ice.
This information is gathered from publicly available sources and may not be fully accurate or up to date. Please always check directly with the venue before visiting.
What are these cards?Spotted something to fix?
Help us keep Planet Ice Gillingham accurate. What did you notice?
