Category: Sports & ActiveSee venue photos

Sports & Active

Planet Ice Gillingham

Medway, Medway· ME8 0PU

SEN Suitability Assessment

Based on analysis of 18 public reviews (Dec 2025 – Apr 2026)

28/100

SEN Score

Based on noise, queues, staff, calm spaces

Moderate confidence

Based on the 18 most recent of this venue's many Google reviews. Scores may shift as more reviews come in.

Breakdown

NoiseChallenging

Crowds & queuesChallenging

Staff supportOK

PredictabilityChallenging

Staff patient and supportiveCan get very loud/crowdedAccessible parkingSensory considerations neededBook structured sessionsMixed facilities cleanliness

Parent summary

Planet Ice Gillingham has supportive staff who are generally patient and helpful, and structured lessons can work well for children who attend regularly. The venue can be quite stimulating during busier periods, with loud music and crowded conditions that may require planning around visit times.

Best times to visit

Weekday visits during quieter periods (mid-morning or early afternoon, avoiding school holidays and weekends) and structured lesson times may offer more predictability than open skating sessions.

Worth avoiding

Friday and Saturday evenings, school holidays, and events with disco music tend to be busier and louder.

What visitors say

Visitors have praised the staff as patient and welcoming, with many highlighting easy parking and good value, and children generally enjoying the experience. Some have noted that busier periods can feel crowded with loud music, and a few have mentioned concerns about toilet facilities and the densely stocked shop layout.

Based on a sample of public reviews. Experiences vary - every child and every visit is different.

Read reviews on Google →

From SEN communities

dedicated SEN sessionssensory-friendly skatingautism community partnershipadditional needs support

Dedicated Inclusive Skate sessions for special needs families, no registration required
Special Needs Skate sessions mentioned as regular offering at Planet Ice Gillingham
Helpers provided during sensory-friendly ice skating sessions for additional needs
Corporate supporter of Kent Autistic Trust, indicating SEN community partnership
SEN families slots scheduled separately (e.g. 11:30am–12:30pm) from general admission

Sourced from Facebook, Instagram, SEN community directory, local parent forums within the SEN community. Individual experiences vary.

Potential challenges

Noise levels can be high during disco sessions and busy periods
The shop area is densely stocked, which some visitors have found visually overwhelming
Toilet facilities have been reported as not well-maintained
The venue can become quite crowded during peak times
The bar counter height may create physical access challenges for some visitors
Some visitors have reported staff responsiveness varying

What works

Parking is reported as easy and affordable
Staff are often patient and willing to support children during lessons
Structured lesson formats provide predictability
Many children who attend regularly develop positive associations with the venue
Volunteers are described as friendly and helpful

Photos

Facilities

Cafe / food on-site Party rooms Blue badge parking

Tips for your visit

Dedicated party hosts available for birthday parties. Food and drink available on-site (café and vending machines). Multiple public skating sessions throughout the week at varying times. Easter holiday camps available (3 or 5-day options with double discounts on select dates). Contact venue directly on 01634 388477 for specific accessibility requirements and SEND support.

Pricing

Public ice skating sessions available at varying times. Ice Card Membership £19.99 annually offers discounts. Birthday parties available with dedicated host and food included. Specific session prices not detailed on website.

Getting in & parking

Step-free entryYes
Disabled parkingYes
Accessible toiletYes
Accessible seatingYes

Visitors report: Free parking available for blue badge holders in designated bays.

Accessibility details from Google.

Parking

Paid parking on-site♿ Blue badge spaces

Accessibility

Essential Companion Ticket available through Nimbus Access Card partnership - complimentary ticket for carers/essential companions. No other accessibility details confirmed (wheelchair access, Changing Places, accessible facilities not mentioned on website).

Opening Hours

Monday20:15-22:15

Tuesday09:45-16:30

Wednesday19:00-20:45

Thursday09:45-16:30

Friday20:00-22:00

Saturday11:00-16:30

Sunday11:00-16:30

Carer & disability info

Free carer entry

Access Card accepted

Guests with evidence of disability can bring a carer free of charge to assist them on the ice.

This information is gathered from publicly available sources and may not be fully accurate or up to date. Please always check directly with the venue before visiting.

What are these cards?

Frequently asked questions about Planet Ice Gillingham

Quick answers drawn from our venue data and review analysis.

Is Planet Ice Gillingham autism friendly?

Planet Ice Gillingham may be challenging for sensory-sensitive children, with an overall SEN score of 28/100 from our analysis of parent reviews. Planet Ice Gillingham has supportive staff who are generally patient and helpful, and structured lessons can work well for children who attend regularly. The venue can be quite stimulating during busier periods, with loud music and crowded conditions that may require planning around visit times.

Does Planet Ice Gillingham have step-free entry?

Yes. Planet Ice Gillingham has step-free entry.

Is there disabled parking at Planet Ice Gillingham?

Yes. Planet Ice Gillingham has disabled (blue badge) parking.

Are there accessible toilets at Planet Ice Gillingham?

Yes. Planet Ice Gillingham has an accessible toilet.

Does Planet Ice Gillingham offer free entry for carers?

Yes. Planet Ice Gillingham offers free entry for a carer or essential companion accompanying a disabled visitor. Guests with evidence of disability can bring a carer free of charge to assist them on the ice.

Does Planet Ice Gillingham accept the Access Card?

Yes. Planet Ice Gillingham accepts the Access Card, which communicates your access requirements without needing to explain them each visit.

Does Planet Ice Gillingham have parking?

Yes. Planet Ice Gillingham has paid on-site parking.

Is Planet Ice Gillingham indoors?

Yes. Planet Ice Gillingham is an indoor sports & active in Medway, so it works as a rainy-day option regardless of weather.

Do I need to book in advance for Planet Ice Gillingham?

Yes. Planet Ice Gillingham requires advance booking. Book through the venue's website or by phone before visiting. Same-day entry without a booking is not guaranteed.

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