Category: Soft PlaySee venue photos

Soft Play

Monkey Mates

Winnersh, Wokingham· RG41 1HY

SEN Suitability Assessment

Based on analysis of 23 public reviews (Oct 2024 – Apr 2026)

55/100

SEN Score

Based on noise, queues, staff, calm spaces

High confidence

Based on the 23 most recent of this venue's many Google reviews.

Breakdown

NoiseChallenging

Crowds & queuesGood

Staff supportOK

PredictabilityOK

Calm spacesOK

Friendly staffCan get chaoticClean facilities importantBook ahead recommended

Parent summary

Staff here are generally friendly and attentive, and many families have found the place welcoming with good organisation. The environment can be quite noisy. Cleanliness standards vary—it's worth checking the condition of equipment and soft play areas when you arrive. Some visitors have reported concerning behaviour from other adults on occasion.

What visitors say

Visitors consistently praise the friendly, attentive staff and well-organised venue, with many reporting children had a great time and felt welcomed. Staff have been noted remembering children's names and preferences. Some reviews have raised concerns about occasional lapses in management oversight, including instances of disruptive behaviour from other visitors that weren't adequately addressed, and reports that some play equipment and soft surfaces could benefit from more thorough cleaning.

Based on a sample of public reviews. Experiences vary - every child and every visit is different.

Read reviews on Google →

From SEN communities

dedicated SEN sessionssensory play areasaffordable accessfamily-friendly pricing

Dedicated SEN sessions available Saturday mornings at 8:30am, free entry mentioned
Special Needs night first Friday monthly, 6-8pm, £2 per child, siblings welcome
Sensory room and sensory play areas noted by families visiting venue
SEN session advertised for April 7th, 10-11am with dedicated time slot
Low-cost soft play access (£5.75 for 2 hours) mentioned in family posts

Sourced from Instagram, school newsletter, TikTok within the SEN community. Individual experiences vary.

When to visit

Typical busyness patterns based on Google Maps visitor data. Term-time and school holidays will vary.

Weekdays (Mon to Fri)

Typically quietest around 10am

10am2pm5pm

Weekends (Sat to Sun)

Typically quietest around 10am

10am2pm5pm

QuietModerateBusyVery busy

⏱ People typically spend 2 hours here

Potential challenges

Noise levels can be high during peak times
Cleanliness of play equipment and soft surfaces may vary—checking on arrival is advisable
Some visitors have reported disruptive behaviour from other adults; staff response to concerns has varied

What works

Staff are reported to be warm and engaged with children
Quick entry with minimal queuing
Generally well-organised layout
Calm spaces available within the venue
Staff have been noted remembering children's names and preferences

Photos

Facilities

Party rooms Quiet / SEN sessions

Quiet / SEN sessions

Private sensory room available for babies and SEN groups.

Tips for your visit

Booking form available on website. Term-time sessions are 2 hours; holiday and weekend sessions are 1.5 hours. Contact venue directly on 0118 989 2111 or monkeymateswham@aol.com for specific SEND access information, parking details, and facilities.

Pricing

From £1.50 per person

Adults: £1.50. Under 1s: £1.75. Under 3s: £5.75. Over 3s: £6.75. Session length: 2 hours Mon-Fri term time; 1.5 hours holidays and weekends.

Opening Hours

Monday10:00-17:30

Tuesday10:00-17:30

Wednesday10:00-17:30

Thursday10:00-17:30

Friday10:00-17:30

Saturday10:00-17:30

Sunday10:30-16:30

Frequently asked questions about Monkey Mates

Quick answers drawn from our venue data and review analysis.

Is Monkey Mates autism friendly?

Monkey Mates has a mixed SEN profile, suitable for some but not all sensory needs, with an overall SEN score of 55/100 from our analysis of parent reviews. Staff here are generally friendly and attentive, and many families have found the place welcoming with good organisation. The environment can be quite noisy. Cleanliness standards vary—it's worth checking the condition of equipment and soft play areas when you arrive. Some visitors have reported concerning behaviour from other adults on occasion.

Does Monkey Mates have quiet sessions or sensory-friendly features?

Yes. Monkey Mates offers quiet or relaxed sessions. Private sensory room available for babies and SEN groups.

When is Monkey Mates least busy?

Based on Google visitor data, Monkey Mates is typically quietest on Monday around 10am. Term-time weekdays during school hours are generally calmer than weekends and school holidays.

Do I need to book in advance for Monkey Mates?

Yes. Monkey Mates requires advance booking. Book through the venue's website or by phone before visiting. Same-day entry without a booking is not guaranteed.

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