Category: Soft PlaySee venue photos

Soft Play

Madplay

Stone, Kent· DA9 9AJ

SEN Suitability Assessment

Based on analysis of 26 public reviews (Nov 2024 – Mar 2026)

52/100

SEN Score

Based on noise, queues, staff, calm spaces

High confidence

Based on the 26 most recent of this venue's many Google reviews.

Breakdown

NoiseMixed

Crowds & queuesOK

Staff supportOK

PredictabilityMixed

Calm spacesOK

Book ahead for SEN sessionsDedicated staff supportBring own snacks policyLimited parkingCold venue - layers neededLimited healthy food optionsGood value activitiesFriendly staff

Parent summary

MadPlay offers a nice playground with good variety of activities and reasonable pricing, plus friendly staff who assign a worker to each group. The environment can be quite noisy and cold in places, and food options in the café are limited – some families have noted this affects their visit planning.

What visitors say

Many visitors have found MadPlay offers good value with a nice playground, friendly staff and a decent range of activities. Some visitors have noted the venue can feel cold during sessions, and the café's food offerings are limited in healthy and child-friendly options. The assigned worker per group and reasonable session prices are appreciated by families who visit.

Based on a sample of public reviews. Experiences vary - every child and every visit is different.

Read reviews on Google →

From SEN communities

dedicated SEND sessionssensory roomautism-friendly play

Dedicated SEND sessions offered during school holidays (Easter 2026 session advertised)
Sensory room/sensory area available as part of venue facilities
SEN-friendly environment mentioned across multiple community posts and social media
Walk-ins welcome at SEND sessions; contact venue for bookings

Sourced from Facebook community groups, Instagram, TikTok, venue website within the SEN community. Individual experiences vary.

When to visit

Typical busyness patterns based on Google Maps visitor data. Term-time and school holidays will vary.

Weekdays (Mon to Fri)

Typically quietest around 10am

10am2pm5pm

Weekends (Sat to Sun)

Typically quietest around 10am

10am1pm4pm

QuietModerateBusyVery busy

⏱ People typically spend 2 hours here

Potential challenges

Temperature – some visitors have reported the venue being uncomfortably cold; consider bringing extra layers
Food offering – limited healthy and child-friendly options available in the café; plan ahead if your child has specific food needs
Sensory environment – noise levels can be noticeable during sessions
Current policy does not permit bringing own snacks from bags, which may affect children who need familiar foods

What works

Assigned staff member per group for support and consistency
Good range of play activities available
Reasonably priced play sessions
Coffee shop on-site for adults
Friendly staff

Photos

Facilities

Cafe / food on-site Sensory room Party rooms Free parking Blue badge parking

Sensory environment

MadPlay has a dedicated sensory room. However, we don't have details about noise levels, lighting, crowding, or quieter times. The venue closes session 3 (likely late afternoon/evening), which may be useful for avoiding busier periods. Ask about quietest session times when you call.

Tips for your visit

Walk-in only - no pre-bookings or telephone reservations for general play. Sensory play area available with private hire options. Trained Level 3 Paediatric First Aid staff on site. Family-run business since 1999.

Getting in & parking

Step-free entryYes
Disabled parkingYes
Accessible toiletVisitors report yes

Visitors report: Allocated disabled parking spaces are available.

Accessibility details from Google.

Parking

Free parking on-site♿ Blue badge spaces

Parking is mentioned as an issue — the car park does not have designated spaces. Contact the venue on 01322 385800 to discuss parking options before visiting.

Opening Hours

Tuesday10:00-14:30

Wednesday15:30-17:30

Thursday10:00-14:30

Friday15:30-17:30

Saturday10:00-17:00

Sunday10:00-17:00

Frequently asked questions about Madplay

Quick answers drawn from our venue data and review analysis.

Is Madplay autism friendly?

Madplay has a mixed SEN profile, suitable for some but not all sensory needs, with an overall SEN score of 52/100 from our analysis of parent reviews. MadPlay offers a nice playground with good variety of activities and reasonable pricing, plus friendly staff who assign a worker to each group. The environment can be quite noisy and cold in places, and food options in the café are limited – some families have noted this affects their visit planning.

Does Madplay have quiet sessions or sensory-friendly features?

Yes. Madplay offers a sensory room.

Is Madplay wheelchair accessible?

Yes. Madplay is wheelchair and pushchair accessible. We haven't found specific accessibility information (wheelchair access, lifts, Changing Places toilet, accessible parking). Contact them directly on 01322 385800 to discuss your child's specific needs.

Does Madplay have step-free entry?

Yes. Madplay has step-free entry.

Is there disabled parking at Madplay?

Yes. Madplay has disabled (blue badge) parking.

Does Madplay have parking?

Yes. Madplay has free on-site parking. Parking is mentioned as an issue — the car park does not have designated spaces. Contact the venue on 01322 385800 to discuss parking options before visiting.

When is Madplay least busy?

Based on Google visitor data, Madplay is typically quietest on Wednesday around 10am. Term-time weekdays during school hours are generally calmer than weekends and school holidays.

Is Madplay indoors?

Yes. Madplay is an indoor soft play in Stone, so it works as a rainy-day option regardless of weather.

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